Managing calls

Ring support multiple calls at once. Managing multiple call offer many features, but it is also important to understand the relation between them. In theory, only 1 call or group of calls, referred here as conferences, can be active. Other calls are going to be on hold. A call on hold can not communicate, be it by instant message or voice unless it is activated again. Double click or press Enter to re-activate the call. Active call should have a green icon emblem are be more saturated than inactive calls.

Conferences are a group of intercommunicating calls. Each participant of a conversation can hear all the other participants. However, it is important to note that if a conference have been created in Ring, the other participants would not know about it, so it is useful to actually tell them they are in a conference.

Call management is mostly using drag and drop. Dragging a call on another call will result in this overlay being displayed.

Call overlay

Dropping the call on "conference" will add the call being dropped to the conference of the call it is drop on to. If the later is not part of a conference, one will be created. Dropping the call on transfer will trigger an attended transfer. Attended transfers will give ownership of the call being dropped to the owner of the call it is being dropped onto. It is useful if you want to notice the person you are transferring the call to before actually transferring it. You put the person on hold, call the second one, then perform an attended transfer. The call will then be removed and considered over.

Dropping a call on an history call will display this overlay:

History overlay

It will trigger a direct transfer. The phone of the person you are transferring to should start ringing. The call will be removed and considered over. This feature is also available for contacts:

Contact overlay